Terms and conditions

Registration Terms and Conditions

Registration fees are based on the registration category, the date of receipt of the registration form and payment. The prices indicated are per person and are only applicable if both the registration form and the payment are received before the deadlines mentioned. Please note, if you have not paid before the due date the organisers reserve the right to invoice you with the higher fee if a registration deadline has passed in the meantime.

The organisers will be performing membership and category audits on the registration lists at various intervals. Should a registrant be in the wrong category, their category will be adjusted to reflect the accurate pricing and category. No refunds are available for registering in an incorrect category or failing to enter a discount code and withdrawing registration as a result of this correction.

The online registration form serves as a contract between the participant and Adato Energia Oy the organisation in charge of registration.

Please note that entrance to the event is assured only upon receipt of registration fees. The organisers reserve the right to refuse admission to registered participants whose payment is not settled.


Upon completion of your online registration, you will be sent an email. The confirmation is sent to the address provided on the registration form.

Invitation letter for visa application

Attendees must have registered and paid the required registration fees before requesting an official letter of invitation. All requests should be sent by e-mail to Adato Energia Oy. Please note that the organisers will not be able to contact or intervene with any Embassy or Consulate office on behalf of a participant.

Press / Journalist registration

In order to obtain a media pass granting free access to the event, all media representatives are required to provide a copy of a recognised press card. Please note the free access for press / media is limited to a maximum of one (1) representative per national (FIN) organisation/publication and to two (2) representatives per international organisation/publication.


Payment must accompany the registration. Registrations received without payment will not be processed. All prices are in Euro (€). All payments must be made in Euro (); no other currency will be accepted.

Payment by credit card

Please contact Adato Energia Oy if you would like to pay by credit card.

Bank transfer payment

Payments by bank transfer will be accepted until 5 September 2018 and should be made to the following bank account:

Account: Nordea Pankki Suomi Oyj
IBAN: FI56 1555 3000 1158 33
Bank Address: Mannerheimintie 7, 00100 Helsinki
Reference: 18DEdays-FULL NAME of the Participant

Please note that payment by bank transfer is possible only until 5 September 2018.
When your bank transfer is arranged one weeks before the bank transfer deadline, please send a copy to Adato Energia Oy and bring your proof of payment to the registration desk on-site.

Bank fees are the sole responsibility of the registrant and should be paid in addition to the registration fees. Transfers must clearly state the name of the event and name of the participant, as unidentified bank transfers cannot be processed. If payment is made for more than one person or by a company, please make sure all names are indicated.

Participants with outstanding fees at the time of the event will be required to provide a credit card guarantee onsite.


Finnish VAT is applicable on the registration fees (24%). As stated in the new article 53 of Directive 2006/112/EC, the supply of registrations is subject to VAT applicable in the country where the event is taking place, even when supplied to taxable persons. The VAT charge is therefore applicable to all participants (everyone, entrepreneur or not, valid VAT registration number or not, customer located within the EU or outside of the EU, all must be charged local VAT). In most cases, this paid VAT can be claimed back, if the client’s valid VAT number is mentioned on the invoice. For more information, please check with your tax office or accounting department. If applicable, please fill out your company’s VAT number in the corresponding section on the registration form. The organisers reserve the right to amend this charge should the VAT rule or rate change.

For EU companies to apply VAT directives and in order to avoid any complications, please make sure your VAT number is officially recognised by the EU Taxation and
Customs Union office: http://ec.europa.eu/taxation_customs/vies/vatRequest.html. Should your company not be VAT registered or your EU VAT number not be recognised by
the EU site mentioned above, the VAT amount will still be added to your invoice and won’t be refundable. The organisers cannot be held responsible for any problem you may
encounter related to VAT refund.


Only digital (PDF) versions of invoices will be sent to participants after completion of your online registration and payment. In accordance with the EU regulation dated 13/07/2010 (please refer to the explanatory note of the EU), which has come into effect on 1 January 2013, we can only issue invoices after payment has been received or completion of the event.

The invoice issued will use the billing details provided on the registration form so please make sure you have provided us with the correct information (company name, address and VAT number if applicable).

If Adato Energia Oy are unable to determine the validity of a VAT number, we will have to issue the invoice without your VAT number. In this case your company can’t claim VAT.

Cancellation & refund policy

Any cancellation of registration should be communicated in writing to Adato Energia Oy by e-mail to paula.peura@energia.fi.

Registration cancellations will be subject to a Euro (€) 75 cancellation fee (plus VAT) until 15 August 2018. After that date, no refunds or exceptions will be made. All refunds will be processed after the event.

Extra Dinner tickets are non-refundable. No refunds or exceptions will be made.

Name changes

Registrations are transferable without a fee through 5 September 2018. However, we cannot change the invoice or make any other changes. Shared registrations are not permitted. Please email Adato Energia Oy regarding all name changes.

Delegation – Group Packages

The organisers offer upon prior agreement special delegate packages to organisations. The Delegation – Group Package is only applicable if minimum five (5) or more Full Event registration are purchased and the order must be paid in full by one (1) single transaction by the lead organisation.


The registration does not include insurance of any kind. The organisers will not accept any responsibility or liability for injuries or losses sustained as a result of any cancellations, accidents, illness or other occurrences that may arise in connection with the conference or its side and evening events. It is strongly recommended that participants take out insurance to cover loss (including registration fees) incurred in case of cancellation, medical expenses and damage to or loss of personal effects.

Data protection

The personal information that you provide will be held in a database by Adato Energia Oy and Euroheat & Power (EHP). We may occasionally use your details strictly in connection to DHC events. To opt out of receiving such information please tick the relevant “opt-out” box when receiving undesired emails. Photographs/pictures, presentations, audio and video recording of speakers and participants of this event may be taken. They will be reproduced in various media including  publications, the website, social networks, TV channels and the press, in connection with the event, or for further cultural and institutional purposes as well as for promotional activities of the organisers. A participant wishing that his/her image or voice is not recorded and published, for compelling and legitimate grounds relating to your particular situation, please contact Adato Energia Oy the organiser will accommodate the participant’s needs, if possible.


Adato Energia Oy, Euroheat & Power (EHP) and Finnish Energy, the organisers, may not be held responsible for any loss, injury or damage to any property, whatever the cause may be. Liability of persons and enterprises providing means of transportation or other services, however, remains unaffected. Should, for any reason outside the organisers’ control (including but not limited to acts of terrorism, extreme weather conditions and/or industrial action) the venue or speakers change, or the event be cancelled, the organisers will endeavour to re-schedule, but shall not be held responsible for any costs, damages or expenses incurred by registrants. If for any reason the organiser decides to make material changes to this event, the organiser is not responsible for airfares, hotels or other costs incurred by registrants. The participant takes part in the event, all tours and trips at his own risk. Furthermore, the organisers may not be held liable for any costs or damages incurred resulting from acts outside of its control including but not limited to force majeure, strikes and/or public manifestations. Only written arrangements are binding.

Registration of a participant entails acceptance of these conditions.

In any disputes that may arise concerning the execution or interpretation of the present terms and conditions, both parties agree that they will be subject to Finnish law and that the district court of Helsinki will be competent, without prejudice to Adato Energia Oy’s right to initiate proceedings under the laws and before the courts of the participant’s registered office in the event any sums are due by the participant to Adato Energia Oy.

Join us in May in Nates for the #19EHPcong !